Return Policy
We want you to feel confident shopping with Velya2. This policy describes how return and refund requests are handled.
Return Eligibility
Subject to applicable consumer law, return requests must be submitted within [RETURN WINDOW] after delivery. To be eligible, items must be unused, unopened, in their original condition, and returned with original packaging where applicable. For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered-with beauty and personal-care products unless the item is defective, damaged, or the return is otherwise required by law.
How to Start a Return
Email support@velya2.com with your order number, the item(s) you wish to return, and the reason for the request. Please wait for return instructions before sending an item back. Returns sent without prior authorization may not be accepted.
Defective, Damaged, or Incorrect Items
Contact us within [DAMAGE REPORTING WINDOW] of delivery. Include your order number and clear photos of the item, packaging, and shipping label where possible. We will assess the request and, where appropriate, offer a replacement, refund, or another remedy required by applicable law.
Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within [REFUND PROCESSING TIME]. Your bank or payment provider may require additional time to post the refund. Original shipping costs, return shipping costs, and non-refundable charges are handled as disclosed at checkout or as required by applicable law.
Exchanges
We currently [OFFER / DO NOT OFFER] direct exchanges. If an exchange is unavailable, you may return an eligible item under this policy and place a new order.
Company Name: Beijing Yuchen Tong International Trade Co., Ltd.
Address: Room 1055, Building 04, No. 616 Shaguo Commercial Street, Wangzuo Town, Fengtai District, Beijing, China
Phone: +86 166 1819 2079
Email: support@velya2.com